Order Placed: This status means the order was placed and it has been assigned a waiting list number.

Awaiting Confirmation: This status means we have sent the customer a pre-production confirmation email and we are waiting for a reply.

Ready for Production: This status means the customer replied to the confirmation email and the order is ready for production.

In Production: This status means a bear maker has “checked out” the order and is working on it. Once "In production", the order should ship by the last day of the month.

Shipped: This status means the bear maker has completed the order and the bear has shipped.

Contact Us: This status means we have tried to send the pre-production confirmation email at least 3 times and still have not received a response. If this is your status, please email [email protected] with your waiting list number.

Removed: This status means the order has been removed and will not be created. Either the order was a duplicate, or was placed under false pretenses, or the parents requested to be removed from the waiting list.