Our order form opens on the 30th of every month. To be placed on our waiting list, there is a $20 fee per order. We have a one bear, per angel, per family policy and all orders must be placed by the parent of the angel. This policy reduces duplicate orders, ensures that the parents have the opportunity to request personalization that is meaningful, and also ensures that every bear we create is wanted and needed by the family it is intended for. Surprise orders will not be accepted.
We can create a Molly Bear for children up to one year of age at the time of passing. Our Molly Bears can weigh as little as one-half ounce or as much as 14 pounds. We cannot match the lengths of the angel. If you have lost multiples, you will need to place an order for each angel individually.
We cover up to $15 in shipping fees per order. Orders that are heavier than 8 pounds and all orders that ship internationally typically require additional shipping payments. Shipping payments range from $25-$65 dollars, depending on the weight of the Molly Bear and the shipping destination. Additional shipping payments will be calculated and collected 4 to 6 weeks prior to production.
Once the order is received, you will receive a confirmation email. Within 4 weeks of ordering you will be able to find and track your order through our waiting list. Our current wait time is approximately 6 to 8 months.
About 4 to 6 weeks prior to production, you will receive a pre-production confirmation email. The purpose of this email is to verify that all information is still correct. Once you reply to that email, your order will go to production, and you will receive a notice letting you know when you can expect your order to ship to you.